CHICAGO – EPAY Systems' CEO Frank Ruffolo has been named as one of the top 50 SaaS CEOs in the country according to The SaaS Report. And it’s easy to see why, in less than a decade he has grown a small, SaaS-based, niche time and attendance company into a full-suite, human capital management provider aligned with some the world’s largest, most successful enterprises.
EPAY Systems is the only complete HR and payroll solution designed just for employers with a distributed, hourly workforce.
“We’ve always been a disruptive organization,” says Ruffolo, who has a 20-year track-record of successfully executing transformational strategies for tech companies.
EPAY’s strength, says Ruffolo, “lies in strong collaboration among highly-talented people”—people who are passionate about developing technology that positively impacts customers in measurable ways.
EPAY helps employers managing complex work environment to lower their labor costs and optimize their workforce via powerful analytics and unique workforce management tools, while lightening their HR workload through robust, end-to-end software.
While the average growth rate for EPAY’s dual markets—HCM and workforce management—averages about 10% per year, the company has been growing at a 10-year compound annual growth rate of 27% since 2008, earning it a spot on the Inc. 5000 Fastest-Growing Companies list in 2016.
Prior to joining EPAY, Ruffolo served as Executive VP of Sales and Marketing for CIMCO Communications, where he drove revenue growth exceeding 3x the industry average. Before CIMCO, he played a crucial role in transforming InterCall from a $10 million web conferencing company to a $250 million communications powerhouse.
Founded in 2001, EPAY’s work culture remains unabashedly entrepreneurial. Ruffolo remains committed to running the fast-moving company like a collaborative business. This includes practicing an open-door policy. Any employee can walk into his office to discuss an idea at any time.
Ruffolo is also passionate about connecting with EPAY customers. In 2013, he founded a customer advisory board. The group meets quarterly, offering suggestions, sharing HR challenges and previewing/critiquing EPAY’s latest product innovations.
By no coincidence, EPAY enjoys a steady 97% customer retention rate. The company’s first customer remains a loyal customer today.
At the end of the day, says Ruffolo, EPAY’s success is “part technology, part integrity, and part genuinely caring how our customers are doing.”